About Me

Husband | Dad | IT Operations Management | Microsoft 365 & Infrastructure Administration | Expanding Cloud Skills

🧑🏻‍💻 Bringing 15+ year of technical experience in Electronics, Audio-Visual, System-Cloud Administration, and Project Management.

IT Operations professional with 7+ years managing enterprise Microsoft 365 environments and leading technical teams. I didn’t take the traditional IT path—my career has been built from the ground up, forged in high-stakes live production environments, now managing on-premises and cloud infrastructure that keeps 1,000+ users productive.

Core Competencies

Microsoft 365 Administration:

Exchange Online, Teams, SharePoint, OneDrive management

Intune device management and AutoPilot deployment

User lifecycle automation and provisioning

Identity & Access Management:

Active Directory and Entra ID administration

Conditional access policies and MFA implementation

Security compliance and auditing

Infrastructure & Networking:

Windows Server administration

DNS, DHCP, and VPN management

Network security and monitoring

Virtualization (Proxmox, VMware)

Automation & Scripting:

PowerShell scripting for administrative tasks

Device provisioning workflows

Basic Git version control

Leadership & Operations:

Budget management ($500K annual responsibility)

Vendor negotiation and contract management

Team coordination and SOP development

Project management and cross-functional collaboration

Growing Skills:

Azure cloud administration

Docker containerization

Linux system administration

Key Achievements

Cost Savings: Achieved $100,000+ infrastructure cost reduction through strategic virtualization migration

Automation Impact: Reduced manual device configuration time by 80% through Intune/AutoPilot implementation

Uptime Excellence: Maintained >99% system uptime across 329,000 sq ft multi-campus environment

Team Leadership: Successfully managed 20-person hybrid technical team supporting 650,000+ annual guests

Process Improvement: Implemented comprehensive operational frameworks resulting in 15% service delivery cost reduction

📖 Currently Learning:

Linux (LPI Certification) through LearnLinux.tv
John Savill’s Azure Masterclass v3 & DevOps MasterClass
Microsoft Intune.Training Courses on YouTube
Azure Administrator Certificate
GitHub, Containerization and Virtualization through DataCamp
Proxmox Clustering with Docker, Ubuntu Servers, Windows Servers, Veeam Backups with Ceph and TrueNAS

☁️ Projects

Coming Soon

🔌 Certifications

CompTIA A+ and Network+ Certified

Google IT Support Professional Certification

Microsoft Azure (AZ-900) and 365 (MS-900)

👷🏻‍♂️ Employment History

Sight & Sound Theatres, Branson Missouri June 23-Present

IT Operations Supervisor (Promoted) Lead infrastructure modernization and automation initiatives for multi-campus performing arts facilities, managing $500K annual IT budget and 20-person hybrid team supporting 650,000+ annual guests: • Microsoft 365 Migration & Management: Orchestrated enterprise-wide migration to Microsoft 365, implementing automated device provisioning through Intune and AutoPilot, reducing manual setup time by 80% • Teams Platform Implementation: Led full deployment of Microsoft Teams collaboration platform including VoIP phone system, conference rooms, and organization-wide adoption training • Infrastructure Operations: Designed and deployed multi-site IP security camera and access control infrastructure (200+ cameras) with centralized monitoring and data retention policies • Process Improvement: Established comprehensive SOPs, SLAs, and escalation protocols to improve service reliability, implementing KPI-driven performance management frameworks • Cost Optimization: Negotiated and optimized vendor contracts for hardware, software, and managed services, achieving 15% cost reduction while improving service delivery • Virtualization Migration: Migrated from VMware to Proxmox hosts, reducing 5-year lifecycle costs by $100,000+

Sight & Sound Theatres, Branson Missouri June 18-23

System Administrator (Promoted) Administered enterprise cloud and hybrid infrastructure supporting 1,000+ users across multiple locations: • Identity & Access Management: Managed Microsoft 365 and Azure AD environments, implementing conditional access policies and automated user provisioning workflows • Exchange & Teams Administration: Deployed and managed Microsoft Teams-based VoIP system, reducing legacy telecommunications costs while improving organizational communication • Endpoint Management: Automated device setup and lifecycle management using Intune, AutoPilot, and Microsoft Endpoint Manager across Windows and Mac environments • Network Infrastructure: Administered core network services including DNS, DHCP, VPN access, and security policies across multi-site environment • Technical Leadership: Provided Tier 2/3 escalated support for complex technical issues spanning AV systems, networking, and cloud services

Museum of the Bible, Washington D.C. July 17-18

Audio Visual Engineer Technical integration lead for $1 billion museum startup, responsible for final-phase implementation of advanced AV, lighting, and digital interactive systems across 12 venues: • Complex Systems Integration: Coordinated technical implementation across 7 independent AV contractors, ensuring unified monitoring and automation through centralized control interfaces • Infrastructure Architecture: Designed future-proof infrastructure including high-capacity networking, flexible power distribution, and scalable lighting/data solutions for dynamic exhibit requirements • Cross-Functional Project Management: Facilitated communication between exhibit designers, lighting designers, IT, and leadership teams to align technical implementation with operational requirements • Project Delivery: Successfully delivered museum opening on schedule with fully integrated AV and lighting systems across all spaces

Sight & Sound Theatres, Branson Missouri November 15-17

Automation & Electronics Technician Technical specialist responsible for automated systems integration and electrical infrastructure in live production environment: • Production Systems Integration: Designed and implemented automated lighting, audio, and special effects systems for live theatrical productions with zero-tolerance for failure • Electrical Infrastructure: Managed complex electrical distribution systems, ensuring safety compliance and reliability for high-power production equipment • Preventive Maintenance: Developed and executed comprehensive maintenance schedules for production equipment, minimizing downtime during performance seasons • Technical Training: Trained production staff on proper operation and troubleshooting of automated systems and safety protocol

🎓 Education

Bachelor of Arts in Communications, Southwest Baptist University